Privacy Policy

1. Introduction

Wright Aged Care Pty Ltd (we, us, our) operates from Western Australia and provides aged care services including residential care, community support, and lifestyle programs. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Australian Privacy Principles

We are bound by the Australian Privacy Act 1988 (Cth) and the twelve Australian Privacy Principles (APPs) set out in that Act. This policy outlines our practices in accordance with those principles.

3. Information We Collect

We may collect personal information including:

• Name, address, and contact details (including email address and phone number);
• Date of birth and age;
• Emergency contact information;
• Medical history, medications, and health status;
• Care needs and support requirements;
• Financial and payment information where applicable;
• Correspondence and communication records.

We only collect information that is reasonably necessary for, or directly related to, our aged care services.

4. How We Collect Information

Personal information is collected when you:

• Complete an enquiry form or contact us directly;
• Apply for or receive our aged care services;
• Participate in our lifestyle or community programs;
• Communicate with us by email, phone, or in person.

We may also collect information from third parties (such as health professionals, family members, or referring organisations) where necessary for the provision of our services.

5. Use and Disclosure of Information

We use personal information for the primary purpose of providing aged care services, and for related purposes including:

• Assessing care needs and developing care plans;
• Coordinating services and communicating with families and health providers;
• Managing payments and government programs;
• Improving our services and quality assurance;
• Complying with legal and regulatory obligations.

We may disclose personal information to:

• Your authorised representatives and family members;
• Health professionals and medical providers;
• Government departments and regulatory bodies;
• Our service providers who assist us in delivering care (subject to confidentiality obligations).

6. Cookies and Tracking

Our website does not use cookies, web analytics, or tracking technologies. We do not share data with third parties for advertising or marketing purposes.

7. Data Storage and Security

We take reasonable steps to ensure personal information is accurate, complete, and stored securely. Information may be stored electronically or in paper form and protected by appropriate technical and organisational measures against misuse, interference, loss, and unauthorised access or disclosure.

8. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (including health records retention periods). When no longer needed, information is securely destroyed or de-identified.

9. Your Rights

You have the right to:

• Access your personal information that we hold (subject to some legal exemptions);
• Request correction of inaccurate or incomplete information;
• Make a complaint about a breach of the APPs to us or to the Office of the Australian Information Commissioner (OAIC);
• Opt out of receiving marketing communications at any time.

10. Access and Correction

To request access to or correction of your personal information, please contact us using the details below. We will respond to requests within a reasonable time and, where reasonable, provide access or make corrections. Fees may apply for the provision of copies of information.

11. International Transfer

Personal information may be disclosed to recipients outside of Australia only where we reasonably believe the recipient is subject to a law or scheme that protects the information in a manner substantially similar to the APPs, or where you consent to the disclosure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is available on our website and will be provided on request. This policy was last updated: August 2026.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Company: Wright Aged Care Pty Ltd
ABN: 98 699 823 240
ACN: 699 823 240
State: Western Australia 6014

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.